COVID-19

Parshall, ND, March 20,2020 – Here at RTC, we understand how important it is that you are connected to the world. All of us at RTC are committed to serving our communities and ensuring our member-owners stay informed, connected, secure, and entertained.

During these uncertain times, we are taking measures to ensure that you will continue to receive world-class service and a little peace of mind. RTC is taking the COVID-19 outbreak very seriously and we are instituting measures to ensure that our employees do not get sick or contribute to community spread of the disease. We have closed our offices to the public. We will be minimizing the number of employees in our office buildings and transitioning some of our employees to virtual environments. There will be no adverse impact to the services we provide our customers.

We value all of our members and appreciate your business. We also understand that there will be some financial difficulty and unique challenges for families to deal with during the duration of the business interruptions, quarantines, and school closings. RTC has committed to the FCC’s pledge to “Keep Americans Connected.”

The Keep Americans Connected Pledge states:

“Given the coronavirus pandemic and its impact on American society, Broadband Association of North Dakota members pledge for the next 60 days to:

• Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
• Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
• Open its Wi-Fi hotspots to any American who needs them.”

For the community members in our service area who do not currently have RTC internet service but may need it so that their child or children can participate in online learning programs provided by our schools, please contact us. We will do our best to get you service and work with you.

We sincerely appreciate your confidence in RTC and, as always, we thank you for your business.

Contact Us

Phone: 862.3115

Email: RTC@restel.com

Online Chat: Click on the chat icon in lower right corner.

Set Up a New Account

Fill out the application and send back to us, we will contact you and get the ball moving.

• Please note, at this time we are limiting onsite visits to only those in need of essential services. Also, we will be checking for at-risk situations before making those visits.

To Make Payments

SmartHub (online payment portal): click “Pay Bill” at the top of the page

Pay By Phone: 1.844.829.1960

• Account number and PIN required

Payment Drop Box locations

• RTC Offices in Parshall, Watford City and New Town
• Garrison City Auditor’s Office
• Kenmare City Auditor’s Office

*Cash over-payments at drop box locations will be applied as account credit

Equipment Returns

Drop bins are located outside the entrance of RTC offices in Parshall, Watford City and New Town.

RTC encourages members to stay up to date on the COVID-19 situation through the Centers for Disease Control, the North Dakota Department of Health, and your local government.