Amazon Fire TV
Amazon Fire TV (2nd or 3rd Gen)
Amazon Fire TV Stick w/ Alexa Voice Remote
Amazon Fire TV Cube
Amazon Fire TV Stick 4K
Amazon Fire TV Set
Android TV
Devices running Android 4.4 or later
Apple TV
Apple TVs with App Store (4th or 5th Gen)
Smartphones and Tablets
Latest Android (4.4)
iOS 10 or later
Web Browsers
Windows
Chrome (latest version)
IE 11 or Edge
Firefox
Mac
Chrome
Firefox
Safari

User Guide – Recommended Devices (see pages 4-5)

Amino Maxi Remote Control User Guide

Amino Amigo 7X Set-Top Box User Guide

App search
Android = search for myrtctv
Apple/iOS = search for my rtc tv
Firetv = search for my rtc tv

User Guide – Recordings (see pages 18-20)

Clear the cache/data on your Fire TV stick:

• From the Fire TV menu, select Settings.
• Go to Applications.
• In Manage Installed Applications, select the myRTCtv app.
• Select Clear Cache, and then Clear Data.
• Re-open myRTCtv app, log in.

From the Fire TV menu, select Settings.
Go to Accessibility.
In Accessibility select VoiceView, turn on.

Quick toggle on/off VoiceView.
Hold down Back button and Menu button on remote at the same time for two seconds.

From the Android TV menu, select Settings.
Go to Accessibility.
In Accessibility select TalkBack, turn on.

There is a default set in myRTCtv that will prompt you after 4 hours of inactivity to see if you are still watching.

The options are:
4 hrs
8 hrs
12 hrs
16 hrs
20 hrs

There are no options to have the device set to Always On.

To update your default setting, please call RTC Networks at 701-862-3115.

If you’re having issues with any of your RTC services, please call our office immediately at 888.862.3115. Many times, customers will tell us they’ve been experiencing troubles for days, weeks, or even months. By waiting to call us, they experience a longer period of technical difficulties than is necessary. Remember, RTC typically does not know you’re having an issue until you inform us.

RTC’s business hours are Monday through Friday, 8:00 am to 4:30 pm (or 7:30 am to 4:00 pm in the summer). RTC does have an after-hours answering service that can troubleshoot email and Internet troubles over the phone. We also have technicians on call for emergency situations. If it’s not an emergency, we can try to fix the service issue over the phone. If the problem cannot be resolved over the phone, we’ll send out a technician the next business day.

When you call to report a technical issue after hours, please provide the following information so we can help you in a timely manner:

• Name
• Home telephone number
• Cell phone number
• Account number

If you’re not available when we return your call, we’ll leave you a message if possible. (Sometimes when we call cell phone numbers, the mail box is full or not set up, and we can’t leave a message.)

To report an immediate technical issue regarding closed captioning, please contact RTC at:

PHONE: 1.800.822.3311
FAX: 1.701.862.3008
EMAIL: rtc@restel.com

Written closed captioning complaints may be sent to:

MAIL: RTC
Attn: Brooks Goodall, Chief Operations Officer
PO Box 68
Parshall, ND 58770-0068

FAX: 1.701.862.3008

EMAIL: rtc@restel.com

RTC offers Winter and Summer disconnect plans. Contact us to place your services on a seasonal disconnect plan.

You’ve probably heard many times that switching to SmartHub is good for the environment by reducing paper use and saving trees. What you might not realize is just how beneficial SmartHub is in other ways.

SmartHub is a convenient way to access your RTC account and lets you manage all aspects of your account online or on your mobile device.

With SmartHub, you can pay your RTC bills online and receive your monthly statements from us by email, and pay them online with your financial institution in a safe and secure environment.

Not only can you use SmartHub to pay your RTC bills, you can use it to set bill reminders, and contact customer service with any services issues.

Creating a SmartHub account takes less than three minutes. Gain access to your SmartHub account online or on your mobile device with apps available for download for iOS and Android.

For more information on how to set up your free SmartHub account, follow the instructions below or call us at 888.862.3115.

How to Pay Your Bills Using SmartHub

• To access SmartHub, go to RTC.coop and click on “Pay Bill” in the upper right corner or visit https://restel.smarthub.coop/Login.html.
• If you were previously signed up for RTC E-Bill, just log-in using your E-Bill username and password.
• If you were not signed up for E-Bill, click on the “New User” link at the bottom of the page and follow the instructions to sign up.

There is also a SmartHub app available for your smart phone and table computers. Once you are logged in to the SmartHub website click on links at the left to download the app for your particular device.

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myRTCtv User Guide

RTC Networks’ IPTV Service Brochure

Cisco Remote Guide

Click here to reset your password